Troubleshooting
No recommendations are shown
Several reasons can affect recommendations not appearing on your site.
Check network traffic
When you don't get any recommendations back, a good way to troubleshoot is to inspect the network traffic (Fetch/XHR) in the browsers developer tool.
An example of a correct response:
Correct response
If you see a number of recommendations as items in a list with title etc. it works as it should. And if there are still no recommendations on the website or in the search results, there is something wrong with the rendering. Then check that no CSS hides the links or that they are placed incorrectly in the html structure.
Empty list
If it is an empty list, the problem may be the parameters you use for filtering. So that one of these filters out all hits.
A message
If instead you get a text that says "Feel welcomed to visit", there is something wrong with the project.
- Is it the correct javascript file you linked?
- Are you in a test environment but no secret specified?
Is Javascript enabled?
Start checking that the javascript that applies to your project is loaded on the page where the recommendation is to be displayed. So that this line is included:
<script src="https://static.rekai.se/YOUR VERSION OF THE SCRIPT.js"></script>If you use the Sitevision module, check that it is in the basic template used https://rek.ai/Produkten/Sitevision-modul/installation (opens in a new tab)